FAQ's

Do you sell gift cards?

Yes we do!

Gift cards are a great way to give someone a great selection on the products and service we offer.

Come in-store to find out more or to Purchase.

Do you repair more than just Phones?

Absolutely, If we can get parts for it, we most likely can fix it!

Here are some of the most common repairs we see:

– Phone Screens
– Tablet Screens
– Laptop Screens
– Broken Charge Ports
– Broken Speakers and Microphones
– Game Console HDMI ports
& so much more!

We strongly believe in the right to repair and in extending the life of our electronic devices. If you have a broken device contact us for a quote and repair time frame.

Do your used phone come with any warranty?

All used phones come with:
– limited 30 day warranty (if a part wears out that we can fix we will fix it, used phones are otherwise purchased as is)
– 6 Month DEVICE BLACKLIST PROTECTION
and knowing you are buying a certified used phone that was thoroughly checked over to make sure the device is working properly!
Some devices may still have manufacture’s warranty on them.
We strongly encourage you to check over the device before you buy it to make sure it will meet your needs as all used phone sales are FINAL.

What is your warranty on repairs?

Most repairs include a 12-month limited warranty on replacement parts (including Batteries) and labour due to manufacturing defects.

If you notice any deficiencies or warrantable issues please contact us IMMEDIATELY within or without the warranty period for proper advice and procedure, delaying to do so may void your warranty.

Please note that any sort of physical damage to your device (broken LCD, glass, etc.) will void all warranties.

BUT Accidents do happen. Sometimes a screen can get cracked or shattered even after it has been repaired and we are here to help!   Whether it is the 1st time or 10th time, we will do what we can to get you quickly back up and running.

Warranty does NOT cover parts that were not repaired or replaced, nor problems that were not worked on nor disclosed as per the terms of service at the time of repair.

Any attempt to repair the device yourself or by anyone other than Wi West will void all warranties.

I broke my tempered glass screen protector

This is a great opportunity for you to SAVE!  Bring in your receipt and the broken tempered glass screen protector and you can receive a 50% DISCOUNT off replacements for the same phone!

What is your Return Policy?

You may return eligible purchases within 7 days of purchase for in-store credit/gift card providing the item is unused, all components are present and in new condition, and packaging has not been damaged.  (All returns are subject to verification of our policies by our staff)
If a product is suspected of being used when brought in for return and it is accepted as returnable it will be subject to minimum 20% restocking fee.  This allows us to discount the slightly used product so it can find a new home.
If you do not have the original packaging, the packaging is not in original condition or the the item was a special order, the item is not eligible for return.  This may be overridden, depending on the condition of the packaging, with a restocking fee (again to allow us to be able to resell the product at a discount).
Used Phones and SIM cards are final sale.
Special Orders are not eligible for refund or credit.

The guy down the street will repair my phone for cheaper, will you match their price?

Pricing matching in mobile repair is very difficult as the quality of parts differ largely between repair stores and their suppliers.  Some repair stores source the cheapest parts they can find while others look for quality first.
At Wi West quality parts and repairs are our top priority.  As such we use only the best quality parts that allow us to maintain our commitment to quality while offering competitive pricing.

If you find a local competitor’s published price for the same repair let us know and if it qualifies we will match it!
*Some restrictions apply, see in store for details.

What if i cant pickup my device right away?

Unless other arrangements have been agreed to, any device not picked up within 30 days of repair will be considered abandoned and all rights to the device will be forfeited and the device will be recycled, donated, or resold.

What if my phone is damaged while in your care?

This is rare but here is our policy:

If you mobile device gets damaged in our care due to our neglect (excluding preexisting conditions that become exposed while in our care and any damage that occurs after it leaves our care) we will repair or replace the device, at our cost, with one of equal or greater value (the value of the damaged device will be determined fairly by us and based on the condition and value of the device when it was given into our care with the adjustment of any repairs that had been or will be paid for in full). Existing damage to the phone will be taken into account with the replacement. We also reserve the right to replace the device with equivalent cash value instead of replacing it. Whenever possible and to the extent we are able, we will retrieve and backup any data requested by the customer from the said damaged device and provide it to the customer on a medium of their providing. If we do replace the device under the conditions stated above, any repairs requests will also be payable or deducted from the replacement value.

What is the return/warranty policy on DIY purchased parts?
Due to the fact that many mobile device replacement parts are easily damaged if not installed correctly, we can not return or offer any warranty on replacement screen.  Most other repair parts come with a 2 week replacement warranty. Special orders are non refundable.
* some exceptions apply, ask in store for details.